Terms and conditions

 

Establishing the commercial terms between the operator/seller and the customer/buyer (hereinafter referred to as "Terms and Conditions") – A visitor of the online store enovia.sk, hereinafter referred to as the "SERVER", operated by the business entity EnoVia s.r.o., located at Na Zlatej nohe 11, 831 01 Bratislava, Slovakia, VAT ID: SK2022049458, Company ID: 35951303, Tax ID: 2022049458.

The company is registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 37272 (hereinafter referred to as the "operator"). By visiting the SERVER, you unconditionally agree to the terms and conditions stated below. You also declare that you have read them in detail, understood them, and agree to comply with them.

AGE REQUIREMENT OF 18 YEARS
The online store enovia.sk is primarily intended for users over 18 years of age. By reading or confirming these terms and conditions, the visitor/customer agrees that they are over 18 years old, and the server operator has no obligation to verify the correctness of this information from the customer. The customer is fully responsible for the completeness and truthfulness of all the data entered during the order process. A visitor under 18 years of age is allowed to purchase only items that do not contain alcohol (accessories, chocolates, honey, terrines, gift vouchers).

Verification of being at least 18 years old will also take place before the actual receipt of the order, by presenting a personal identity document by the customer.

VALUE ADDED TAX (VAT)
The final prices of goods and services in this store are listed including VAT. The operator is a VAT payer.

ORDER AND OBLIGATIONS
You create an order for goods/services by adding the goods/services you want to purchase to the shopping cart. As a "Registered User" or as a "Guest", our shopping guide will take you step by step through the order completion process. Registration is therefore not mandatory in our store to create an order.

In the order, you have the option to choose the payment method:
Bank transfer
Cash on delivery / upon receipt
Personal pickup – EnoVia / at the company's headquarters

Bank Transfer
Based on the electronic order, you will receive an automatic confirmation of your order by email, where the stock availability of the ordered goods is checked. If you choose the bank transfer payment option, we will send you a proforma invoice/receipt with payment details and the total order value, including our bank account number/variable symbol, by email. The goods will be delivered to you after receiving the invoiced amount in our account. In the event of stock depletion during the payment process, we will contact you and propose an alternative in the delivery of goods or in the delivery time. The invoice and delivery note are part of the delivered goods, which are delivered to the customer at the specified delivery address.

Personal Pickup: EnoVia s.r.o., Na Zlatej nohe 11, 831 01 Bratislava, Slovakia

The customer can choose the option of personal pickup and payment in cash or by card directly at our place after agreeing on a specific time.

Minimum and Maximum Order Quantity
There is no minimum number of pieces set for an order. The shipping cost of €9 will be added to the purchase for delivery addresses in Slovakia and €12 for delivery addresses in the Czech Republic. For orders over €60, no shipping fee will be added – the goods will be delivered free of charge.

The order size for private end customers is governed by the limits according to Act No. 353/2003 Coll., on excise duties, for the sale of wine and spirits (within the EU) for personal consumption, up to 10 liters of alcohol per order.

After Completing the Order
After sending the order, a confirmation email will be sent to you. If you find any discrepancies in this confirmation, contact us immediately by email or phone (contact information is provided in the Contact section). Subsequently, after processing the order and sending the shipment, or preparing the goods for personal pickup, an informational message will be sent to the contact email provided when ordering.

Order Cancellation by the Operator
We reserve the right to cancel the order or part of it in the following cases:
The goods are no longer manufactured or supplied
The goods are long-term unavailable
The price of the goods has changed significantly

If this situation occurs, we will contact you by email or phone and possibly agree on further steps (replacement of ordered goods with others, order cancellation, ...). If the goods have no replacement, they will be canceled from the order.

If you have already paid for the goods and the resulting order value is lower than the already paid deposit after making changes, the money will be transferred back to your account as soon as possible (usually within 7 business days from the crediting of the payment to our account). If the resulting order value is higher after the changes, you will be given the amount to pay the difference.

Shipping of Goods
If the goods are in stock, we dispatch them within 2 business days at the latest (unless we contact the customer after placing the order that the goods are out of stock or on the way and delivery will take longer). In Slovakia, the distribution of goods is ensured by a third party (a shipping company), which will contact the customer by phone and deliver the goods. It is in the buyer's interest to provide an active phone connection and to choose a delivery address where they will be reachable by the carrier during operating hours.

Due to the distribution being ensured by third-party services, our company distances itself from the behavior and approach of these third-party employees, which cannot always be guaranteed and controlled. However, we strive for an individual approach and by mutual agreement, the delivery time of goods can be adjusted according to the customer's wishes, or a gift package with delivery on a specific date and address can be prepared.

Delivery Inspection
The buyer is obliged to check the content of the delivery upon receipt from the carrier in the presence of the delivery person. If a deficiency is found (the delivery content is not complete, the goods are damaged during transport, etc.), the recipient must not accept the shipment and must file a complaint directly with the carrier. The carrier will then write a protocol with the recipient about the detected deficiency, and the shipment will be returned to the sender.

Please inform us immediately of the detected deficiency upon delivery and the written protocol, and we will agree on the next steps, such as resending the goods. Subsequent complaints about deficiencies (damaged goods during transport, missing goods in the package, etc.) found outside the presence of the delivery person cannot be considered.

Complaints / Returns
In case of a complaint, please contact us. If you purchase goods as a private person, you have the option to withdraw from the contract within 14 days of receiving the goods in accordance with § 53 and § 54 of the Civil Code. The seller's statement on whether the return request will be granted and whether all conditions are met will be communicated to the consumer within 30 days from the date of receipt of the returned goods at the supplier's address.

In the case of acceptance of returned goods, the consumer must subsequently sign a credit note for the goods, which will be sent to them, and the signed credit note must be delivered to the seller's address (by mail or in person). Based on the signed credit note, the amount for the returned goods will be paid to the consumer.

Important Notice! To accept the returned goods, the following conditions must be met:
The goods must be returned complete and in the original state, including the original packaging
The goods and packaging must not be damaged in any way
The goods must not show signs of consumption, wear, or use

The withdrawal form can be found at this link: Withdrawal from the Contract

PROTECTION OF PERSONAL DATA
Personal data refers to any information related to an identified or identifiable natural person (hereinafter referred to as the "data subject"). The data subject declares that the personal data provided to the company EnoVia s.r.o., Na Zlatej nohe 11, 831 01 Bratislava, Slovakia, Company ID: 35951303, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 37272 (hereinafter referred to as "EnoVia s.r.o." or the "operator") are indeed their personal data, are true, complete, and correct. The data subject has the right to check their personal data at any time and is authorized and obliged to notify the operator whenever they find that their personal data processed by the operator are incomplete, incorrect, or need updating, either by email at the operator's email address: enovia@enovia.sk, or in writing to the operator's address.

The data subject provides EnoVia s.r.o. with personal data in the scope of: salutation, title, first name, last name, address (street, city, postal code), email, phone number, age, date of birth, gender, for the purpose of fulfilling their obligations arising from the delivery of goods and services and obtaining marketing information and information about EnoVia s.r.o.'s products. The provided personal data will be used for:

Providing a price quote for the delivery of goods and services, order confirmation, issuing and delivering a proforma invoice and tax document, delivering goods, issuing a delivery note, handling complaints, accepting returned and/or complained goods, enforcing the data subject's unsatisfied obligations, and other communication between the data subject and EnoVia s.r.o.

EnoVia s.r.o. processes the mentioned personal data based on legal grounds according to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as "GDPR"). The consequence of refusing to provide personal data is the impossibility of delivering goods and services and providing marketing information and information about products. EnoVia s.r.o. obtains personal data from the data subject through their registration in forms located on the website https://enovia.sk/, or by filling out personal forms. EnoVia s.r.o. will process personal data for the aforementioned purposes until the originally intended purpose of processing is fulfilled, including the expiration of retention periods resulting from specific regulations (e.g., Section 35(3) of Act No. 431/2002 Coll. on Accounting, as amended), but for a maximum of 10 years from their provision. EnoVia s.r.o. declares that it will collect personal data solely for the purposes stated in this document. EnoVia s.r.o. declares that it will ensure that personal data are processed and used solely in a manner that corresponds to the purpose for which they were collected. EnoVia s.r.o. will process personal data in accordance with good manners and will act in a manner that does not contradict or circumvent any generally binding legal regulations.

The data subject may provide consent to the processing of personal data for marketing purposes, for advertising and research activities (determining customer satisfaction, offering goods and services, in any way, including calls, emails, and SMS messages) based on the legal grounds arising from Article 6(1)(a) of the GDPR. Providing personal data for marketing purposes is voluntary.

The data subject may express their explicit consent to the processing of provided personal data for marketing purposes in another demonstrable way. The personal data of the data subject will be processed for marketing purposes to the extent of: salutation, title, first name, last name, address (street, city, postal code), email, phone number, age, date of birth, gender.

The data subject gives the operator explicit consent to the processing of personal data for marketing purposes for a definite period of 5 years from the date of giving consent. Upon fulfilling the purpose of processing, or upon expiration of the period for which consent to the processing of personal data was given, the operator will ensure the immediate destruction of personal data in accordance with GDPR. The data subject may withdraw their consent to the processing of personal data at any time in writing, including by email to the operator's email address: enovia@enovia.sk.

Instruction on the Rights of the Data Subject
The data subject is guaranteed all rights according to Chapter III of the GDPR. The data subject has the following rights:
To request confirmation from the operator whether personal data concerning them are being processed
The right to request access to personal data concerning them
The right to rectify personal data, the right to erase personal data, and the right to restrict the processing of personal data
The right to object to the processing of personal data and the right to data portability

The right to file a complaint/proposal to initiate proceedings with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava, Tel. +421 /2/ 3231 3220, email: dozor@pdp.gov.sk.

The data subject also acknowledges that their provided personal data (salutation, title, first name, last name, address – street, city, postal code, email, phone number, age, date of birth, gender) will be made available to the web hosting provider as the recipient, who is not authorized to further process the personal data of the data subject, and to intermediaries, whose list is provided on the operator's website.

USE OF COOKIES

Cookies
Cookies are small text files that are placed on your computer or device when you visit our website. Using cookies does not violate Act No. 122/2013 Coll. on the Protection of Personal Data, as we do not collect personal data through their use nor do we provide them to intermediaries or third parties. By browsing our website, every user agrees to the use and storage of cookies in their browser. You are notified of this fact when you visit our website, and you express your consent by continuing to browse our website.

Their Use
Cookies are stored on the user's computer to enable access to various functions. We use cookies to enhance the efficiency of your visits to our website. Cookies are used for purposes such as remembering browsing preferences, including text size, preferred language, color preferences, etc., making it easier to navigate our site, and collecting analytical information such as the number of visitors to our website. Cookies allow us to better collect information about the use of our website. However, in their data, we do not collect your personal data or information in any case. Only a unique session identifier is stored, allowing us to reload the user's profile and preferences on your next visit to the website.

Types of Cookies
We use different types of cookies to operate our website:
(a) Session cookies, which are temporarily stored on the computer or device during the browsing session and are deleted after the session ends.
(b) Persistent cookies, which are stored on the computer for a longer period. These persistent cookies can be deleted by the user.

Changing Cookie Settings
Most internet browsers are initially set to automatically accept cookies. You can change this setting by blocking cookies or by notifying you when cookies are sent to your device. Instructions for changing cookies can be found in the "help" option of each browser. If you refuse to use cookies, you will still be able to visit our site, but some functions may not work properly.

Supervisory Authority
Inspectorate of the Slovak Trade Inspection with headquarters in Bratislava for the Bratislava region Submit a complaint (at www.soi.sk)

ALTERNATIVE DISPUTE RESOLUTION
The buyer - consumer - has the right to contact the seller with a request for correction (by e-mail to ks.aevartat@eciffo) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days from its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll.

The consumer can also file a complaint through the RSO alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm

Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed the amount of EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer, up to a maximum of EUR 5 including VAT.

In Bratislava, September 1, 2021